Privacy Policy
1. Introduction
BroadAV is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us.
2. Information We Collect
We may collect personal information from you in various ways, including when you visit our website, contact us, use our services, or interact with us on social media. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Technical Information: IP address, browser type, operating system, and browsing history.
- Service-Related Information: Details about the services you have requested or received from us, including installation and service history.
- Payment Information: Credit card details and billing information, where applicable.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your orders, deliver services, and manage your account.
- To Improve Our Services: To understand how our services are used and to enhance the user experience.
- To Communicate with You: To send you updates, promotional materials, and other information related to our services.
- To Ensure Security: To protect our website, services, and customers from fraud and other security threats.
4. Sharing Your Information
BroadAV does not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
- Legal Requirements: Authorities or regulatory bodies if required by law or to protect our rights and property.
5. Data Security
We take appropriate measures to ensure the security of your personal information. This includes implementing technical and organisational safeguards to protect against unauthorised access, loss, or misuse of your data.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request corrections to any inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information, subject to certain legal obligations.
- Objection: The right to object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files that are stored on your device. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
BroadAV reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
BroadAV
Brisbane, QLD, Australia
Email: hello@broadav.com.au